UX Strategist

Insomniac Design is a global digital agency headquartered in Washington D.C., with offices in London, Bucharest and Chisinau.  We’re an agile, determined and innovative team organized by functional areas of expertise — Creative, Technology, Strategy, and Management. We specialize in human-centered design with deep focus on design thinking and digital transformation. 

As a UX Strategist at Insomniac Design, you’ll partner with global clients and internal team members to develop innovative digital products. This position offers a dynamic blend of strategy, research, creativity, and technical management. You’ll work in tandem with Insomniac’s creative and engineering teams to define and map products ranging from individual products to enterprise-wide digital transformation strategies.
  • Collaborate with clients to define user experience business objectives and identify improvements for existing products as well as future opportunities.
  • Lead human-centered research and design best practices to build UX artifacts such as audience and market insights, user personas, journey maps, user flows, and information architectures.
  • Translate research findings into clear, actionable recommendations and UX enhancements.
  • Develop and maintain product documentation such as business and functional requirements, user stories, and product roadmaps.
  • Facilitate workshops with teammates, clients, stakeholders, and general public users to uncover truths, identify priorities and pain points, and generate consensus.
  • Expertly convey an understanding of the latest trends in technology and devices, accessibility, usability, inclusivity and equity, and user experience best practices to colleagues and client stakeholders.
  • Spearhead user and usability testing, concept validation testing, and other various feedback-gathering techniques to inform our work and refine product strategy.
  • Collaborate closely and effectively with teammates from strategy, design, and engineering, using excellent communication skills.
  • Mentor junior-level teammates and facilitate their learning by leading projects and teaching as you go.
Skills and Experience:
  • Bachelor’s degree in human-centered design, marketing, UX design, or related field.
  • 5+ years of experience in user experience design, product design, user research, or product management.
  • 2+ years of experience in a client-facing environment.
  • Knowledge of the product development lifecycle and familiarity with design and development best practices.
  • Experience utilizing content management systems such as Drupal and/or WordPress.
  • Experience using design research methods and developing insights from quantitative and qualitative data.
  • Demonstrated experience producing strategic deliverables such as: insights presentations, product and feature roadmaps, user personas and journey maps, and information architectures.
  • Proficiency in product documentation creation and management.
  • Experience using productivity tools such as Figma, Miro, Google Analytics, and Atlassian Suite.
Applicant Eligibility: Please note, candidates who are eligible to work in the US without visa sponsorship are eligible to apply. No recruiters or staffing agencies please.


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