The District of Columbia Courts partnered with Insomniac Design to undertake a major overhaul of the Court’s digital strategy and presence. Insomniac Design worked with DC Courts’ divisions to develop state-of-the-art communications and technology strategy to serve it’s audiences that include internal stakeholders, attorneys, jurors and the general public.
Addressing Multiple Audiences & Needs
Our first challenge was to address multiple audiences with very different needs across a vast array of options and website content.
We dug deep to understand the unique needs of different audience groups, and implemented a human-centered design approach to create an easy-to-follow user flow for people using the website.
Moving Analog to Digital
The new, digital-first experience gives people new capabilities and more convenient options to solve in minutes issues that may have previously taken hours or days based on an antiquated, analog system.
Active Warrants List
Finally, we implemented features like a new Active Warrant list to offer critical content in an easy way to the people who need it most. Easy access to high-priority content based on need resulted in an updated and seamless experience across the platform.
We created a visual style that was consistent with the DC Courts design themes and allowed us to build a modern, user-centered interface.